Classroom/ Online: Yes/ Yes
Scheduling Date(s):
1) Jan 24, 2025 (classroom)
2) Mar 12, 2025 (classroom)
3) Jun 05, 2025 (classroom)
4) Sep 12, 2025 (classroom)
5) Dec 12, 2025 (classroom)
Note: Please click specific date for detailed venue and course fee etc.
Mastering the Inbox: An Advanced Guide to Effective Email Writing
Elevate your email game with our comprehensive course designed to sharpen your professional emailing techniques. Overcome the challenges of modern-day email communication by mastering advanced techniques that make your emails stand out.
This course takes you beyond basics, delving into the strategic use of tone and style to ensure your message resonates. Learn how to craft persuasive content, engage your reader from introduction to conclusion, and effectively follow up to keep the conversation flowing.
Navigate difficult scenarios with poise, using emails to defuse conflicts and maintain constructive dialogues. From nuanced language use to impactful formatting, this course equips you with the skills to influence and achieve your communication goals across various professional contexts. Transform your inbox into a powerful tool for success and leave a lasting impression with every email you send.
This course takes you beyond basics, delving into the strategic use of tone and style to ensure your message resonates. Learn how to craft persuasive content, engage your reader from introduction to conclusion, and effectively follow up to keep the conversation flowing.
Navigate difficult scenarios with poise, using emails to defuse conflicts and maintain constructive dialogues. From nuanced language use to impactful formatting, this course equips you with the skills to influence and achieve your communication goals across various professional contexts. Transform your inbox into a powerful tool for success and leave a lasting impression with every email you send.
Objective
• To develop advanced skills in crafting effective emails for professional communication, ensuring messages are clear, concise, and tailored to the audience's needs.
• To understand the role of tone and style in email writing, recognizing how these elements influence the message's reception and the reader's response.
• To practice applying advanced techniques for creating persuasive and impactful emails in different contexts, utilizing strong subject lines, engaging narratives, and calls to action.
• To learn the strategic use of language and formatting to enhance readability and professionalism in email correspondence.
• To explore the use of visual elements such as imagery and branding in emails to strengthen the message and leave a memorable impression.
• To identify and address common pitfalls in email etiquette, learning how to navigate sensitive topics and maintain professionalism in digital discourse.
• To acquire strategies for effective follow-up emails, ensuring ongoing engagement and prompt resolution of ongoing discussions or negotiations.
• To understand the role of tone and style in email writing, recognizing how these elements influence the message's reception and the reader's response.
• To practice applying advanced techniques for creating persuasive and impactful emails in different contexts, utilizing strong subject lines, engaging narratives, and calls to action.
• To learn the strategic use of language and formatting to enhance readability and professionalism in email correspondence.
• To explore the use of visual elements such as imagery and branding in emails to strengthen the message and leave a memorable impression.
• To identify and address common pitfalls in email etiquette, learning how to navigate sensitive topics and maintain professionalism in digital discourse.
• To acquire strategies for effective follow-up emails, ensuring ongoing engagement and prompt resolution of ongoing discussions or negotiations.
Outline
1. Introduction
• Course overview and objectives
• The role of email writing in professional communication
• The challenges of advanced email writing
2. Identifying Your Communication Goals
• Understanding the purpose and goals of your email
• Techniques for identifying the most effective communication strategy for different scenarios
• Mapping out the content, structure and style of your email
3. Developing a Professional Tone
• The role of tone in email communication
• Strategies for adapting your tone to different audiences and contexts
• The use of formality, politeness and positive language
4. Using Persuasive Language
• Advanced techniques for framing your message persuasively
• Understanding the power of language and psychology in persuasion
• Avoiding language that may trigger resistance or backlash
• Explanation of how email communication differs among different generations
5. Crafting Engaging Introductions and Endings
• Techniques for writing engaging and effective introductions and conclusions
• How to capture attention and build interest from the start
• How to create a memorable and persuasive closing
6. Advanced Formatting and Layout Techniques
• The role of formatting and layout in email communication
• Techniques for enhancing the readability and visual impact of your emails
• Using visual aids, bullet points and lists effectively
7. Writing Effective Follow-Up Emails
• The importance of follow-up emails in professional communication
• Strategies for crafting effective follow-up emails
• How to keep the conversation going while maintaining a professional tone
8. Managing Difficult Situations in Email Communication
• Techniques for dealing with difficult or challenging situations in email communication
• How to handle conflicts, misunderstandings, and negative feedback
• Strategies for maintaining a positive and constructive tone
9. Conclusion and Next Steps
• Summary of key takeaways
• Action plan for applying the advanced techniques learned in the course
• Additional resources and recommendations for further learning
• Course overview and objectives
• The role of email writing in professional communication
• The challenges of advanced email writing
2. Identifying Your Communication Goals
• Understanding the purpose and goals of your email
• Techniques for identifying the most effective communication strategy for different scenarios
• Mapping out the content, structure and style of your email
3. Developing a Professional Tone
• The role of tone in email communication
• Strategies for adapting your tone to different audiences and contexts
• The use of formality, politeness and positive language
4. Using Persuasive Language
• Advanced techniques for framing your message persuasively
• Understanding the power of language and psychology in persuasion
• Avoiding language that may trigger resistance or backlash
• Explanation of how email communication differs among different generations
5. Crafting Engaging Introductions and Endings
• Techniques for writing engaging and effective introductions and conclusions
• How to capture attention and build interest from the start
• How to create a memorable and persuasive closing
6. Advanced Formatting and Layout Techniques
• The role of formatting and layout in email communication
• Techniques for enhancing the readability and visual impact of your emails
• Using visual aids, bullet points and lists effectively
7. Writing Effective Follow-Up Emails
• The importance of follow-up emails in professional communication
• Strategies for crafting effective follow-up emails
• How to keep the conversation going while maintaining a professional tone
8. Managing Difficult Situations in Email Communication
• Techniques for dealing with difficult or challenging situations in email communication
• How to handle conflicts, misunderstandings, and negative feedback
• Strategies for maintaining a positive and constructive tone
9. Conclusion and Next Steps
• Summary of key takeaways
• Action plan for applying the advanced techniques learned in the course
• Additional resources and recommendations for further learning
Who should attend
This one-day workshop is designed for Mid-Level to Senior Professionals, Team Leaders and Managers, Customer Service Managers, Human Resources Professionals, Project Managers, Business Owners and Entrepreneurs, Administrative Staff and other Professionals.
Methodology
1. Interactive Lectures: Utilize engaging teaching methods to cover advanced email writing concepts, emphasizing the strategic use of tone, style, and structure.
2. Case Study Analysis: Examine real-world email examples from various industries to dissect what works, what doesn't, and why.
3. Writing Workshops: Conduct targeted writing exercises that challenge participants to craft emails for specific scenarios, focusing on persuasion and impact.
4. Group Critiques: Facilitate peer-review sessions where participants critique each other's emails, fostering a constructive feedback loop.
5. Q&A Discussions: Open the floor for questions, allowing participants to address specific challenges they face in their email communications.
6. Technology Tools: Introduce and demonstrate email management tools and software that can aid in organizing and streamlining email communication.
2. Case Study Analysis: Examine real-world email examples from various industries to dissect what works, what doesn't, and why.
3. Writing Workshops: Conduct targeted writing exercises that challenge participants to craft emails for specific scenarios, focusing on persuasion and impact.
4. Group Critiques: Facilitate peer-review sessions where participants critique each other's emails, fostering a constructive feedback loop.
5. Q&A Discussions: Open the floor for questions, allowing participants to address specific challenges they face in their email communications.
6. Technology Tools: Introduce and demonstrate email management tools and software that can aid in organizing and streamlining email communication.
Profile of Diana Rahman
Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.
She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.
Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.
She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.
Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Professional Image Presentation, Storytelling, Emotional Intelligence, Email Writing, Business & Social Etiquette, Verbal & Non-Verbal Communication, Resilience Building, Confidence Building, Motivation, Stress Management, Goal-Setting, and Customer/Client Management Skills.
One of her notable achievements includes leading a 10-day boot camp for over 200 staff at La Digue Lodge in Seychelles, where she conducted sessions on team building, customer service excellence, and motivation. In 2012, she was recognized with the Promising Star Trainer award by Celebrate Life Holdings Pte Ltd.
Diana's dynamic presentation style and 'live' demonstrations resonate with diverse audiences from industries such as finance, hospitality, healthcare, and education.
In addition to her corporate training, Diana has been a Memory Trainer since 2012, trained by Alan Yip, founder of Mind Edge and Chief Trainer of the Singapore Memory Team. She teaches skills in memory techniques, goal-setting, study skills, and note-taking, among others.
Diana also leads personal development workshops focused on motivation, confidence building, and self-esteem management for girls' homes and women's prisons. She has facilitated workshops across Seychelles, Malaysia, Cambodia, and Vietnam.
In 2021, Diana co-authored the book Venus Rising: The Phoenix Awakens, sharing her personal story of resilience and championing the rise of women in entrepreneurship. The book became an Amazon #1 bestseller in 2022.
