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Business & Social Etiquette Finesse: Navigating the Nuances of Professional Interactions

Embark on a journey to refine your professional demeanor, ensuring you shine in any corporate environment. Achieving success in the corporate world revolves around nurturing relationships, whether with colleagues, clients, vendors, or stakeholders.

A deep understanding of the behavioral norms in a workplace helps in establishing meaningful, long-lasting business relationships. This workshop enlightens attendees on professional decorum essentials for any corporate individual, offering insights on maintaining professionalism in varied settings, including global interactions.

Objective

• Understand and exemplify professional conduct, highlighting its importance and potential repercussions for businesses.
• Learn the art of introductions in corporate settings.
• Pinpoint the key elements to make a powerful first impression.
• Master the art of business card usage.
• Perfect the art of a business handshake.
• Adhere to table manners in professional settings.
• Maintain phone, voicemail, and mobile etiquette.
• Differentiate between formal and informal communications.
• Comprehend the significance of attire color choices and accessories in creating an image.
• Understand the distinction among various dress codes like semi-formal, formal, and black-tie.
• Gain insights into global corporate conduct, understanding cultural dos and don'ts.

Outline

• Significance of Professional Decorum – The Pivot of Business Success
• The Impact of Courtesy (or lack thereof) in the Corporate World
• Digital Decorum: Navigating Social Media, Emails, Phones, and Virtual Meetings
• Art of Effective Networking: Building Connections
• Strategic Dining in Corporate Settings
• Dress to Impress: Crafting a Personal Brand Image
• Global Professional Decorum: Navigating Cultural Nuances

Who should attend

Tailored for professionals across the spectrum, business proprietors keen on brand image, and particularly for individuals aspiring to stamp their mark as top-tier professionals. This course aims to enhance their confidence, prominence, and poise in all business interactions, whether in-person, written, or virtual.

Methodology

• Interactive Slides and Discussions
• Video-aided Case Studies
• Simulated Role-playing
• Personalized Tasks
• Collaborative Group Engagements

Profile of Diana Rahman

Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.

She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.

Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.

She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.

Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Professional Image Presentation, Storytelling, Emotional Intelligence, Email Writing, Business & Social Etiquette, Verbal & Non-Verbal Communication, Resilience Building, Confidence Building, Motivation, Stress Management, Goal-Setting, and Customer/Client Management Skills.

One of her notable achievements includes leading a 10-day boot camp for over 200 staff at La Digue Lodge in Seychelles, where she conducted sessions on team building, customer service excellence, and motivation. In 2012, she was recognized with the Promising Star Trainer award by Celebrate Life Holdings Pte Ltd.

Diana's dynamic presentation style and 'live' demonstrations resonate with diverse audiences from industries such as finance, hospitality, healthcare, and education.

In addition to her corporate training, Diana has been a Memory Trainer since 2012, trained by Alan Yip, founder of Mind Edge and Chief Trainer of the Singapore Memory Team. She teaches skills in memory techniques, goal-setting, study skills, and note-taking, among others.

Diana also leads personal development workshops focused on motivation, confidence building, and self-esteem management for girls' homes and women's prisons. She has facilitated workshops across Seychelles, Malaysia, Cambodia, and Vietnam.

In 2021, Diana co-authored the book Venus Rising: The Phoenix Awakens, sharing her personal story of resilience and championing the rise of women in entrepreneurship. The book became an Amazon #1 bestseller in 2022.