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Essential Skills for Secretaries, Support Staff & Admin Professionals
Essentials Skills to Increase Your Effectiveness, Efficiency And Enjoyment At Work
It is designed to provide office administrators, supervisors of clerical and administrative staff and executive secretaries the opportunity to review and develop the interpersonal and professional administrative skills they need to do their jobs effectively, thereby contributing to their own, their boss’ and their organization’s success.
It is designed to provide office administrators, supervisors of clerical and administrative staff and executive secretaries the opportunity to review and develop the interpersonal and professional administrative skills they need to do their jobs effectively, thereby contributing to their own, their boss’ and their organization’s success.
Objective
At the end of this workshop, participants should be able to:
- Be proficient in professional administrative management skills.
- Manage a network of working relations.
- Communicate effectively.
- Manage time for themselves and others.
- Manage the performance of admin staff.
Outline
- Understanding Your Role e.g. qualities & attitudes in a secretary & admin professional.
- Mastering the Art of Communication e.g. avoiding pitfalls in both written and verbal communication.
- Managing Interpersonal Relations at the Workplace e.g. dealing with office small talk, handling criticism, working with different style of superiors.
- Developing Problem Solving & Decision Making Skills e.g. contingency plan, driving for decision in a meeting.
- Time Management & Assertiveness e.g. priority work, learning to say No.
- Understanding Contemporary Business Behavior e.g. using humor.
Who should attend
Secretaries, PA, executives, administrative/clerical officers, & any other support staff wishing to develop the skills
Methodology
- Lecturing
- Group Discussion
- Self-Analysis
- Class Brainstorming
- Learning from a Partner
- Interactive Exercises
All workshops conducted are skill-based. The learning environment is highly interactive between the workshop leader and participants, and among the participants themselves. Peer learning from sharing experiences will be strongly encouraged. Learning methods include short inputs, group exercises and feedback, questionnaires, discussions and role- plays using both case studies and real-life situations.
Testimonials
Overall is good. Excellent trainer!
Changi Airport Group
Workshop is good and she is a very interactive trainer.
National Youth Council
She is a knowledgeable, friendly & jovial lady. I really enjoy it during the lesson. Hope to see her again.
Banking Computer Services Pte Ltd
Trainer is very lively and funny. Enjoy her lesson and experiences.
Industrial & Services Co-operative Society Ltd
- The topic covered are essential for application in our workplace especially on communication and personal effectiveness
- The topic covered are adequate for understanding and application
- The trainer was engaging and encouraging when it come to personal effectiveness
Mapletree Investments Pte Ltd
- Have fun doing the Q & answer by lecture
- Caroline is very knowledgeable and the lecture clear is interacting, thank you
Mapletree Investments Pte Ltd
- Interesting, do not feel bored at all
- Good of sharing and excellent speaker
Mapletree Investment Pte Ltd
Changi Airport Group
Workshop is good and she is a very interactive trainer.
National Youth Council
She is a knowledgeable, friendly & jovial lady. I really enjoy it during the lesson. Hope to see her again.
Banking Computer Services Pte Ltd
Trainer is very lively and funny. Enjoy her lesson and experiences.
Industrial & Services Co-operative Society Ltd
- The topic covered are essential for application in our workplace especially on communication and personal effectiveness
- The topic covered are adequate for understanding and application
- The trainer was engaging and encouraging when it come to personal effectiveness
Mapletree Investments Pte Ltd
- Have fun doing the Q & answer by lecture
- Caroline is very knowledgeable and the lecture clear is interacting, thank you
Mapletree Investments Pte Ltd
- Interesting, do not feel bored at all
- Good of sharing and excellent speaker
Mapletree Investment Pte Ltd
Profile of Caroline Josephine Dawson
Caroline Josephine Dawson has more than 20 years of invaluable experience as an Editor of lifestyle and technical publications and 17 years teaching business management, environmental and soft-skills communication.
As a former journalist, Caroline’s professional work experience as a Corporate Trainer/Facilitator, Keynote Speaker and Learning & Development Consultant; has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force. As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops.
Her many opportunities in working with the public and private sectors around the world has enhanced her training experience. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business management. Caroline has trained operational, supervisory and managerial staff from various organisations.
She holds a Master of Arts in Mass Communication from NTU (Singapore) and has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram and Lumina Spark/Emotion practitioner and she has administered the tools to top level managers and supervisors on managing their leadership styles and team members. Caroline is now pursuing her Doctorate in Business Administration from the University of Teesside (UK).
