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Managing Change Competently
Franklin Roosevelt, the American President once said that it "is a terrible thing to look over your shoulder when you are trying to lead and you find no one there."
As leaders, managers and professionals, have you experienced the feeling of having no one behind you, or alongside you, when you are the change champion of your organisation, despite you having communicated or involved the stakeholders in the change journey.
Why do your employees, and sometimes, even the leadership and management team resist organisational changes? What are the root causes of their resistance, and how can we overcome or mitigate such resistance as change leaders and change champions?
In an increasingly Volatility, Uncertainty, Complexity, Ambiguity (VUCA) global landscape, individuals leaders and organisation face more complexity, challenges and changes. Being "future-ready" and "change-ready" is a necessity and a competitive advantage for the organisations. The Organisations have to anticipate and be pro-active, to drive and implement change rather than being reactive towards external circumstances.
Change can also bring about positive outcomes in terms of continuous improvement, innovation, transformation, success and growth for the individuals and organisations. As the future becomes more complex and diverse, Leaders and Managers must have the change agility and the ability to inspire, lead and manage change effectively especially the "People Side of Change" to achieve organisational and business goals and success.
As leaders, managers and professionals, have you experienced the feeling of having no one behind you, or alongside you, when you are the change champion of your organisation, despite you having communicated or involved the stakeholders in the change journey.
Why do your employees, and sometimes, even the leadership and management team resist organisational changes? What are the root causes of their resistance, and how can we overcome or mitigate such resistance as change leaders and change champions?
In an increasingly Volatility, Uncertainty, Complexity, Ambiguity (VUCA) global landscape, individuals leaders and organisation face more complexity, challenges and changes. Being "future-ready" and "change-ready" is a necessity and a competitive advantage for the organisations. The Organisations have to anticipate and be pro-active, to drive and implement change rather than being reactive towards external circumstances.
Change can also bring about positive outcomes in terms of continuous improvement, innovation, transformation, success and growth for the individuals and organisations. As the future becomes more complex and diverse, Leaders and Managers must have the change agility and the ability to inspire, lead and manage change effectively especially the "People Side of Change" to achieve organisational and business goals and success.
Objective
By the end of the workshop you will be able to:
- Understand how to manage the types of changes effectively
- Apply the type of interventions and process needed during the change process
- Manage the emotional and people side of change
- Obtain buy-in and engagement for multiple stakeholders
- Plan and manage the change communication process and institutionalise the change
- Overcome the barriers and resistance to change
- Design and implement change effectively
Outline
The necessity of change
Create the impetus for change
Move and Change
Manage Change and Transitions
Overcome the barriers and resistance to change
Design and Implement the Change effectively
Institutionalise and sustain the change
- Identify the reasons for changes and link to organisational goals and outcomes
- Discover the types of changes and the outcomes of such changes
- Identify and manage the "Hard" and "Soft" changes in the organisation
Create the impetus for change
- Identify and manage the catalysts for change
- Plan and manage the change communication from directive change to participative change
Move and Change
- Identify the impacts of these changes and manage the stakeholders
- Manage the change curve and emotions experienced during change
- Get buy-in and engagement from the stakeholders and change recipients
- Design, develop and facilitate focus group and engagement sessions for inputs, involvement and feedback
Manage Change and Transitions
- Understand and manage the phases of transition from the past, present and future
- Apply ways that lead and manage the change process and people towards desired future
Overcome the barriers and resistance to change
- Identify the reasons to resist change and overcome such resistance
- Apply tools to identify forces for change and forces against change
Design and Implement the Change effectively
- Using Project Management to plan, lead and execute tactical change
- Apply change management process in a change initiative undertaken by the participants as real-life application
Institutionalise and sustain the change
- Sustain the change through organisation culture, vision, mission, values, norms and artefacts
- Sustain the change through organisation structure, system and processes
- Sustain the change through performance measures, rewards and recognition
Who should attend
Directors, Leaders, Managers, executives and HR and anyone in a position where you need to initiate and implement changes in the organisation/department/team
Testimonials
the workshop is certainly useful in my course of work. The learning activities makes the learning more interactive and participative. trainer is very experienced and her practical experience added depth to the course.
Government Technology Agency
Jasmine was very principled in her approach to her work, and delivered interventions with enthusiasm and clear passion for impacting positive behaviors and results. She would bring value to any discussion on how to improve the performance of teams and organizations
Business intelligence & learning solutions at SIM Professional Development
Jasmine was very instrumental in clarifying the concepts of process facilitation and the strategies that can be adopted during the work.
Ministry of Education
the workshop is with the full score!
Republic Polytechnic
The concepts & Frameworks thought were useful for my preparation to embark on the change management process.
good mixes of Theory & practical. Great sharing of example, case studies which helped to enhance the understanding of the topic
Monetary Authority of Singapore
- Good Learning
- exclusive, focus
- Clear, good presentation
Screen SPE Singapore Pte Ltd
Government Technology Agency
Jasmine was very principled in her approach to her work, and delivered interventions with enthusiasm and clear passion for impacting positive behaviors and results. She would bring value to any discussion on how to improve the performance of teams and organizations
Business intelligence & learning solutions at SIM Professional Development
Jasmine was very instrumental in clarifying the concepts of process facilitation and the strategies that can be adopted during the work.
Ministry of Education
the workshop is with the full score!
Republic Polytechnic
The concepts & Frameworks thought were useful for my preparation to embark on the change management process.
good mixes of Theory & practical. Great sharing of example, case studies which helped to enhance the understanding of the topic
Monetary Authority of Singapore
- Good Learning
- exclusive, focus
- Clear, good presentation
Screen SPE Singapore Pte Ltd
Profile of Jasmine Liew
Ms Jasmine Liew has been in Human Resource for more than 20 years, specializing in Organisation Development, Change Management, Employee Engagement and Action Learning. Her span of regional training experience encompasses the Singapore Civil Service, MNCs and the Private Sector. Jasmine graduated with a Masters in Education & HR Development, The George Washington University, a Graduate Diploma in Human Resource Management, Singapore Institute of Management and a Bachelor of Arts (Economics & Political Science), The National University of Singapore.
-Doctor of Business Administration Candidate, The University of Canberra
-Alumnus of Harvard University Law School, Executive Education (Negotiation and Leadership)
-Recipient of Singapore Ministry of Manpower Skill Future Study Award, Institute for Human Resource Professionals
-Training Leader of the Year Award 2017, Asia’s Training & Development Excellence Award
-Asia Premiere Partner- The Five Languages of Appreciation in the Workplace ™
-Prosci Change Management Practitioner (Global Leader in Change Management Solutions)
-Premiere Partner- MasterCoach Enterprise Coaching Program & MasterCoach App™
-Associate Certified Coach, International Coaching Federation (ICF)
-Certified Action Learning Coach, World Institute of Action Learning
-Global Career Development Facilitator (GCDF®), National Career Development Association (NCDA), USA
-Certified in DISC and Workplace Big Five Profiling
-Certified Emotional Intelligence Trainer, Mind Resources
- The first in Asia and only Singapore practitioner to be certified in Team Psychological Safety, under The Fearless Organization, by Prof Amy Edmondson.
- The first in Asia and only Singapore Neuro-science practitioner in Psychological Safety under The Academy of Brain-Based Leadership.
-Member of the International Association of Facilitators (IAF)
-Advanced Certificate in Training and Assessment (ACTA)
Jasmine has been a Change Management Practitioner in several industries driving Organisation culture and development, merger and acquisition and forming of a new organisation. She had been involved in the planning and implementation of diverse change management interventions arising from organisation restructuring, merger, change of reporting lines, job redesign, advent of new products and services and inculcating a new organisation culture. She has also worked with multiple stakeholders who are involved and affected by the change by managing the heart ware and people side of change management beyond the systems, structure and process of change management.
She has also worked with multiple stakeholders who are involved and impacted by the change by managing the heart ware and people side of change management beyond the systems, structure and process of change management in Alexandra Hospital, Panasonic, Dairy Farm and PSA (Port of Singapore Authority).
