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Stakeholder Engagement - From Antagonism to Harmony
Today, the term "stakeholder engagement" is emerging as a means of describing a broader, more inclusive, and continuous process between a company and those potentially impacted that encompasses a range of activities and approaches and spans the entire life of a project. The change reflects broader changes in the business and financial worlds, which increasingly recognize the business and reputational risks that come from poor stakeholder relations and place a growing emphasis on corporate social responsibility and transparency and reporting. In this context, good stakeholder relations are a prerequisite for good risk management.
Objective
- Manage it as a business function
- Drive a well-defined strategy
- Develop a clear set of objectives, timetable, budget, and allocation of responsibilities
- Awareness of the program and understand why it’s being undertaken
- What implications it might have for project outcomes
- Adopt a systematic approach that is grounded in business operations
- Achieve better results in terms of the time and resources
- Ability to track and manage stakeholder issues and risks more effectively
- Allocating responsibilities to business units and mainstreaming it into project operations
- In touch with operational realities and raises expectations that can be met
- Effective direct reporting lines and critical engagement of senior management
Outline
1. Key Concepts and Principles of Stakeholder Engagement
- Who are stakeholders
- Building blocks of stakeholder engagement
2. Stakeholder Identification and Analysis
- Identify those stakeholders directly and indirectly affected by the project
- Identify those whose "interests" determine them as stakeholders
- Be strategic and prioritize
- Refer to past stakeholder information and consultation
- Develop socio-economic fact sheets with a focus on vulnerable groups
- Verify stakeholder representatives
- Engage with stakeholders in their own communities
- Remember that government is a key stakeholder
- Work with representative and accountable NGOs and community-based organizations
- Recognize employees as a good channel of communication
3. Information Disclosure
- Be transparent
- Apply good practice principles
- Weigh the risks and benefits
- Manage information on sensitive and controversial issues
4. Stakeholder Consultation
- Five steps for iterative consultation
- Informed participation
- Consultation with indigenous peoples
- Gender considerations in consultation
5. Negotiation and Partnerships
- Understand when you should negotiate
- Negotiate in good faith
- Choose a style of negotiation that is likely to build relationships
- Negotiate strategic partnerships
6. Grievance Management
- Process is important
- Scale the mechanism to project needs
- Put it in writing and publicize it
- Bring in third parties where needed
- Make it accessible
- Response time and transparency matter
- Keep good records and report back
- Don’t impede access to legal remedies
7. Stakeholder Involvement in Project Monitoring
- Promote participatory monitoring
- Explore the potential benefits of external monitoring
8. Reporting to Stakeholders
- Tips for reporting back to project affected stakeholders
- International standards for reporting on stakeholder engagement
- Reaching a wider audience through sustainability reporting
Benefits of sustainability reporting
9. Management Functions
- Coordinate activities and assign overall responsibility
- Hire, train, and deploy the right personnel
- Create clear reporting lines between the community liaison function and senior management
- Communicate the strategy internally
- Develop and maintain a stakeholder database
- Develop and maintain a commitment register
- Stay in control of "third-party" engagement
- Manage contractor risks
- Track changes in the quality of stakeholder relationships
- Who are stakeholders
- Building blocks of stakeholder engagement
2. Stakeholder Identification and Analysis
- Identify those stakeholders directly and indirectly affected by the project
- Identify those whose "interests" determine them as stakeholders
- Be strategic and prioritize
- Refer to past stakeholder information and consultation
- Develop socio-economic fact sheets with a focus on vulnerable groups
- Verify stakeholder representatives
- Engage with stakeholders in their own communities
- Remember that government is a key stakeholder
- Work with representative and accountable NGOs and community-based organizations
- Recognize employees as a good channel of communication
3. Information Disclosure
- Be transparent
- Apply good practice principles
- Weigh the risks and benefits
- Manage information on sensitive and controversial issues
4. Stakeholder Consultation
- Five steps for iterative consultation
- Informed participation
- Consultation with indigenous peoples
- Gender considerations in consultation
5. Negotiation and Partnerships
- Understand when you should negotiate
- Negotiate in good faith
- Choose a style of negotiation that is likely to build relationships
- Negotiate strategic partnerships
6. Grievance Management
- Process is important
- Scale the mechanism to project needs
- Put it in writing and publicize it
- Bring in third parties where needed
- Make it accessible
- Response time and transparency matter
- Keep good records and report back
- Don’t impede access to legal remedies
7. Stakeholder Involvement in Project Monitoring
- Promote participatory monitoring
- Explore the potential benefits of external monitoring
8. Reporting to Stakeholders
- Tips for reporting back to project affected stakeholders
- International standards for reporting on stakeholder engagement
- Reaching a wider audience through sustainability reporting
Benefits of sustainability reporting
9. Management Functions
- Coordinate activities and assign overall responsibility
- Hire, train, and deploy the right personnel
- Create clear reporting lines between the community liaison function and senior management
- Communicate the strategy internally
- Develop and maintain a stakeholder database
- Develop and maintain a commitment register
- Stay in control of "third-party" engagement
- Manage contractor risks
- Track changes in the quality of stakeholder relationships
Who should attend
Those working with clients in emerging markets and a desire to have significant advancement in thinking about the centrality of stakeholder engagement to all other aspects of environmental and social performance. Those who wants to have a better understand of the risks associated and the opportunities provided by the private sector and financial investors alike. Those aspiring to grasp the importance of actively developing and sustaining relationships with affected communities and other stakeholders throughout the lifecycle of their projects. Those who recognize good practice "essentials" in a dynamic context, where unexpected events can and do occur, and facts on the ground change.
Methodology
Participants will experience the theory and practice of what they learn with the use of:
Lecturing, Case study, Group Discussions & Sharing, Role Play, Activities & Reflection
Lecturing, Case study, Group Discussions & Sharing, Role Play, Activities & Reflection
Profile of Ivan Phua
A dedicated professional in Learning and Development, Ivan has been involved with the design, development and implementation of Leadership and People Management and Service Excellence training programmes in various industries. An ACTA Certified Trainer and a Certified Executive Transformation Coach, he is also a Certified Behavioural and Career Consultant (CBCC), Certified Advanced Behavioural Analyst (CABA), Certified CareerKeys™ and PersonalityKeys™ trainer and Certified The Leadership Challenge (TLC) facilitator.
He has conducted numerous Corporate and Public Workshops, Learning Journeys for Institutes of Higher Learning (IHL), coaching sessions, Personality and Career Profiling and consultations.
Ivan has trained staff from different industries on Critical Thinking, Stakeholder Engagement, Leadership and Influence, Appreciative Inquiry, Change Management, Customer Service Excellence, Public Speaking, Presentation Skills, Conflict Resolution, Team Building and Stress Management. His clientele ranges from Corporations, ATOs, CET Centres, F&B, Retail and Service Chains, Education Institutions and others.
ADDITIONAL QUALIFICATION
Executive Transformation Coach (ICF)
Ministry of Education (MOE) accredited Trainer, Singapore.
Family Life Education (FLE) Facilitator, Ministry of Social and Family Development (MSF).
Marriage Preparation Course (MPC) Facilitator.
"Prepare/Enrich" Psychometric Profiling Facilitator.
BSc (Hons) Upper, Psychology, University of Derby.
