This course is ideal for beginners who want to develop essential email communication skills. It is designed to help professionals enhance their email communication by focusing on clarity, impact, and proper business etiquette.

Participants will learn to craft concise, persuasive emails that align with professional standards, ensuring effective communication across various business contexts.

The course covers essential topics such as structuring emails, understanding audience needs, and maintaining a professional tone, as well as mastering the nuances of email etiquette, including managing tone, language, and confidentiality. By the end of the course, participants will be equipped to write emails that drive results and uphold professional relationships.

Objective

Outline

1. Introduction to Professional Email Writing:

• Importance of email communication in the workplace.
• Common pitfalls in professional emails.
• Differences between casual and professional email styles.

2. Understanding Email Etiquette:

• The do’s and don’ts of email communication.
• Managing tone and language to maintain professionalism.
• Proper use of CC, BCC, and Reply All functions.
• Handling sensitive information and confidential emails.

3. Crafting Impactful Subject Lines:

• The significance of a compelling subject line in professional emails.
• Techniques for writing subject lines that capture attention and convey urgency.
• Avoiding common mistakes that lead to email mismanagement.

4. Creating Concise and Clear Content:

• Strategies for keeping emails succinct without losing impact.
• Ensuring clarity in communication through well-structured emails.
• Techniques for avoiding ambiguity and miscommunication.

5. Writing Persuasive Emails:

• Key elements of persuasive writing in professional settings.
• Techniques to effectively influence and motivate recipients.
• Common phrases and words that enhance or detract from persuasiveness.

6. Polishing and Perfecting Emails:

• Advanced editing and proofreading strategies.
• Professional formatting and layout tips.
• Incorporating visual elements for enhanced communication.

7. Final Review and Best Practices:

• Recap of critical learning points.
• Strategies for continuous improvement in email communication and etiquette.
• Resources for further development in professional writing.

Who should attend

Professionals, managers, executives, and anyone involved in regular business communication who seeks to build up and enhance their email writing and etiquette skills.

Methodology

Diana Rahman's Profile

Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.

She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.

Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.

She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.

Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Professional Image Presentation, Storytelling, Emotional Intelligence, Email Writing, Business & Social Etiquette, Verbal & Non-Verbal Communication, Resilience Building, Confidence Building, Motivation, Stress Management, Goal-Setting, and Customer/Client Management Skills.

One of her notable achievements includes leading a 10-day boot camp for over 200 staff at La Digue Lodge in Seychelles, where she conducted sessions on team building, customer service excellence, and motivation. In 2012, she was recognized with the Promising Star Trainer award by Celebrate Life Holdings Pte Ltd.

Diana's dynamic presentation style and 'live' demonstrations resonate with diverse audiences from industries such as finance, hospitality, healthcare, and education.

In addition to her corporate training, Diana has been a Memory Trainer since 2012, trained by Alan Yip, founder of Mind Edge and Chief Trainer of the Singapore Memory Team. She teaches skills in memory techniques, goal-setting, study skills, and note-taking, among others.

Diana also leads personal development workshops focused on motivation, confidence building, and self-esteem management for girls' homes and women's prisons. She has facilitated workshops across Seychelles, Malaysia, Cambodia, and Vietnam.

In 2021, Diana co-authored the book Venus Rising: The Phoenix Awakens, sharing her personal story of resilience and championing the rise of women in entrepreneurship. The book became an Amazon #1 bestseller in 2022.