At the core of every successful organization, you'll discover proficient Administrators and Secretaries seamlessly executing tasks. These individuals are the unsung heroes, steering the ship with precision and grace. Through their meticulous work, they orchestrate operations, drive growth, and pen narratives of triumph. More than the backbone, they are the very heartbeat of an enterprise.

Every day is a test – orchestrating essential gatherings, flawlessly handling communications, and guaranteeing office perfection. It’s not merely about organization but mastering the finesse of juggling tasks with panache. It's foreseeing requirements and strategizing remedies before challenges emerge.

But why settle for ordinary when you can be outstanding?

Unlock Your Potential!

Tailored for Administrative Professionals, Lead Secretaries, Office Coordinators, and Executive Associates, this immersive one-day workshop furnishes participants with a robust set of tools to bolster their administrative prowess. From tapping into emotional awareness to crafting resonant emails, and from developing tenacity in fluid environments to advanced management techniques, our mission is to polish and upgrade your skill set.

Objective

At the end of this workshop, attendees will:

• Grasp Advanced Administrative Methods: Adopt contemporary instruments and methodologies designed for the administrative arena.
• Channel Emotional Awareness: Identify and interpret emotional cues in oneself and peers, leveraging this knowledge to foster positive interactions and relationships.
• Enhance Communicative Abilities: Compose engaging correspondences, ensuring succinctness, accuracy, and a professional touch.
• Predict and Pivot: Foresee workplace complexities and devise forward-thinking strategies, guaranteeing fluid operations.
• Juggle Tasks with Precision: Align priorities, manage hours effectively, and boost productivity without sacrificing quality.
• Develop Tenacity: Learn strategies to mitigate stress, sustain a positive mindset, and recover from setbacks with renewed energy.
• Build Meaningful Connections: Strengthen bonds with team members, leadership, and external collaborators, promoting a cohesive work ambiance.

Outline

Module 1: Journey to Self-Discovery
• Engage in a dynamic activity to identify your communicative tendencies.
• Reflect on triumphs and impediments as a Lead Assistant.
• Roundtable discussion: Delve into workplace scenarios and dissect determinants impacting your performance.

Module 2: The 5-Pillar Excellence Framework for Administrators

Pillar 1: Mastering Relationship Dynamics
Pillar 2: Organizational Prowess
Pillar 3: Art of Persuasive Writing
Pillar 4: Efficiency Enhancing Tools
Pillar 5: Reinforcing Resilience

Pillar 1: Mastering Relationship Dynamics
• Develop a profound emotional quotient.
• Recognize the central role of EQ in building and maintaining alliances.
• Acquaint with impactful language to garner positive feedback, while avoiding communication pitfalls.
Pillar 2: Organizational Prowess
• Self-evaluate: Celebrate strengths and identify improvement zones.
• Discover tactics for proficiently managing superior’s schedules.
• Incorporate cutting-edge tech solutions to streamline tasks.
Pillar 3: Art of Persuasive Writing
• Recognize your unique writing style.
• Use the STREAM framework for structuring emails.
• Amass a plethora of email templates and sign-offs.
Pillar 4: Efficiency Enhancing Tools
• Tactics for self-management and optimizing time.
• Capitalize on digital platforms to bolster communication.
Pillar 5: Reinforcing Resilience
• Build robust emotional defenses.
• Discover a triad approach to problem-solving, enabling smoother navigation of workplace challenges.

Module 3: Retrospection & Vision Crafting
• Condense and reflect on session insights.
• Dive into Personal Growth Mapping (PGM), reinforcing your pledge to continuous improvement.

Who should attend

This administrative course is sculpted for ambitious executives, professionals, and decision-makers keen on honing their craft and sharpening their skill set. It's tailored for:
• Lead Assistants and Secretaries.
• Newly minted managers and leadership interns.
• Professionals in managerial and administrative capacities.
• Senior personnel in public institutions aiming to upgrade their proficiency.
• Executive Aides and Office Coordinators.

Methodology

30% of the session focuses on:
• Immersing in core principles and theories.
• Unraveling industry best practices shared by our seasoned instructor.
• Engaging multimedia tutorials.

70% of the session is geared towards:
• Active involvement via scenario-based exercises, complemented by detailed feedback.
• Team discussions and showcases.
• Open dialogue sessions.
• Practical tasks and interactive challenges.

Diana Rahman's Profile

Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.

She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.

Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.

She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.

Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Professional Image Presentation, Storytelling, Emotional Intelligence, Email Writing, Business & Social Etiquette, Verbal & Non-Verbal Communication, Resilience Building, Confidence Building, Motivation, Stress Management, Goal-Setting, and Customer/Client Management Skills.

One of her notable achievements includes leading a 10-day boot camp for over 200 staff at La Digue Lodge in Seychelles, where she conducted sessions on team building, customer service excellence, and motivation. In 2012, she was recognized with the Promising Star Trainer award by Celebrate Life Holdings Pte Ltd.

Diana's dynamic presentation style and 'live' demonstrations resonate with diverse audiences from industries such as finance, hospitality, healthcare, and education.

In addition to her corporate training, Diana has been a Memory Trainer since 2012, trained by Alan Yip, founder of Mind Edge and Chief Trainer of the Singapore Memory Team. She teaches skills in memory techniques, goal-setting, study skills, and note-taking, among others.

Diana also leads personal development workshops focused on motivation, confidence building, and self-esteem management for girls' homes and women's prisons. She has facilitated workshops across Seychelles, Malaysia, Cambodia, and Vietnam.

In 2021, Diana co-authored the book Venus Rising: The Phoenix Awakens, sharing her personal story of resilience and championing the rise of women in entrepreneurship. The book became an Amazon #1 bestseller in 2022.