F.L.O.W. Framework for Consultative Leadership Feedback

As a leader, your ability to give and receive feedback can make or break your team’s success.

The F.L.O.W. Framework is designed to help you transform feedback into a powerful tool for growth and collaboration. By Fostering trust and empathy, Listening actively, Overcoming communication barriers, and Working toward growth, you’ll create conversations that inspire action, build trust, and reduce defensiveness.

This isn’t about criticism—it’s about connection. With F.L.O.W., you’ll lead with confidence, navigate tough conversations gracefully, and cultivate a culture of continuous improvement.

Ready to elevate your leadership? Start your journey with F.L.O.W. today!

Objective

1. Foster Trust and Empathy

• Understand the importance of building trust and empathy in feedback conversations.
• Develop techniques to ensure feedback feels collaborative and supportive rather than critical.

2. Listen Actively

• Master active listening skills, including paraphrasing, summarizing, and asking clarifying questions.
• Identify non-verbal cues and emotional signals to enhance understanding and connection.

3. Overcome Communication Barriers

• Recognize and address common challenges like defensiveness, biases, and assumptions in feedback conversations.
• Strengthen emotional intelligence to navigate difficult or high-pressure situations with professionalism.

4. Work Towards Growth

• Reframe feedback as an opportunity for individual and team development.
• Create actionable strategies to embed a culture of continuous feedback and improvement within your team.

5. Lead with Confidence and Clarity

• Learn to deliver feedback that aligns with organizational goals while maintaining clarity and empathy.
• Practice techniques to ensure feedback leads to measurable improvements and enhanced team dynamics.

Outline

Module 1: The Art of Consultative Feedback

• The Consultative Approach: Shift from traditional feedback methods to a conversational, collaborative style.
• Building Empathy and Clarity: Deliver feedback that encourages improvement without defensiveness.
• Foundational Techniques: Explore frameworks to prioritize dialogue and mutual understanding.

Module 2: Developing Active Listening Skills

• The Power of Presence: Be fully present in conversations to foster trust and connection.
• Techniques for Active Listening: Master paraphrasing, summarizing, and clarifying questions to enhance understanding.
• Non-Verbal Cues: Recognize and interpret tone, body language, and emotional signals.

Module 3: Asking Effective Questions for Deeper Engagement

• Crafting Open-Ended Questions: Learn to frame questions that invite reflection and meaningful responses.
• Encouraging Self-Assessment: Guide team members to evaluate their performance and identify areas for growth.
• Building Ownership: Use questions to empower team members to take responsibility for their development

Module 4: Navigating Difficult Feedback Scenarios

• Handling Emotional Reactions: Manage defensiveness or emotional responses during feedback conversations.
• Feedback Under Pressure: Deliver feedback effectively in high-stakes or time- sensitive situations.
• Reframing Criticism: Turn negative feedback into opportunities for joint problem-solving.

Module 5: Overcoming Communication Barriers

• Identifying Common Pitfalls: Address challenges like assumptions, biases, or lack of preparation.
• Developing Emotional Intelligence: Strengthen self-awareness and empathy n interpersonal dynamics.
• Fostering Open Dialogue: Break down communication silos to create a culture of collaboration.

Module 6: Applying Feedback Skills in Leadership

• Empowering Team Growth: Use feedback as a tool to inspire and develop team members.
• Feedback Frequency and Timing: Determine when and how often to provide impactful feedback.
• Creating a Feedback Culture: Build an environment where feedback and learning are integral to team success.

Module 7: Building an Action Plan for Continuous Improvement

• Feedback Reflection Framework: Develop a structured approach for self- improvement in communication.
• Setting Personal Goals: Create actionable steps for consistent application of feedback skills.
• Sustaining Growth: Explore strategies and resources for ongoing leadership development.

Who should attend

Diana Rahman's Profile

Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.

She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.

Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Diana Rahman is an ICF ACC-certified coach and a successful Image Consultant, with a decade of experience at Jill Lowe International.

She holds a Diploma in Teaching English to Speakers of Other Languages (TESOL) from the London Teacher Training College and teaches English as a foreign language. Diana also earned an Advanced Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning (IAL), Singapore, and has been a corporate trainer for 24 years.

Following six years in the banking industry, Diana transitioned to her passion—helping others develop soft skills. She has conducted numerous corporate programs, providing training on a wide range of essential topics to executive officers and uniformed staff. These topics include Professional Image Presentation, Storytelling, Emotional Intelligence, Email Writing, Business & Social Etiquette, Verbal & Non-Verbal Communication, Resilience Building, Confidence Building, Motivation, Stress Management, Goal-Setting, and Customer/Client Management Skills.

One of her notable achievements includes leading a 10-day boot camp for over 200 staff at La Digue Lodge in Seychelles, where she conducted sessions on team building, customer service excellence, and motivation. In 2012, she was recognized with the Promising Star Trainer award by Celebrate Life Holdings Pte Ltd.

Diana's dynamic presentation style and 'live' demonstrations resonate with diverse audiences from industries such as finance, hospitality, healthcare, and education.

In addition to her corporate training, Diana has been a Memory Trainer since 2012, trained by Alan Yip, founder of Mind Edge and Chief Trainer of the Singapore Memory Team. She teaches skills in memory techniques, goal-setting, study skills, and note-taking, among others.

Diana also leads personal development workshops focused on motivation, confidence building, and self-esteem management for girls' homes and women's prisons. She has facilitated workshops across Seychelles, Malaysia, Cambodia, and Vietnam.

In 2021, Diana co-authored the book Venus Rising: The Phoenix Awakens, sharing her personal story of resilience and championing the rise of women in entrepreneurship. The book became an Amazon #1 bestseller in 2022.