| Event Profile | |
| Class/ Online | Classroom |
| Date | 4 December 2026 |
| Time | 9am to 5pm |
| Venue | Holiday Inn Atrium Singapore (Halal Certified) 317 Outram Road Singapore 169075 |
| Fee | 9% GST will apply SGD 550.003 & above: SGD530.00 each For Member SGD 522.5 3 & above: SGD503.5 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) 8 Jun 2026 2) 4 Sep 2026 3) 16 Nov 2026 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
Ever left a meeting thinking, “I didn’t say what I wanted to say” or “That didn’t come out right”?
In today’s workplace, it’s not just about having good ideas. It’s also about how clearly and confidently you communicate them. Many professionals struggle to express themselves succinctly, speak up with confidence, or influence others effectively.
This 1-day workshop introduces the L.U.M.I.N.A™ Framework, a practical, people-centric approach to help you communicate with clarity, build stronger connections, and influence outcomes through everyday conversations.
In today’s workplace, it’s not just about having good ideas. It’s also about how clearly and confidently you communicate them. Many professionals struggle to express themselves succinctly, speak up with confidence, or influence others effectively.
This 1-day workshop introduces the L.U.M.I.N.A™ Framework, a practical, people-centric approach to help you communicate with clarity, build stronger connections, and influence outcomes through everyday conversations.
Objective
By the end of the workshop, participants will be able to:
• Communicate ideas clearly and concisely in meetings and discussions
• Speak with greater confidence and presence
• Build stronger workplace relationships through better conversations
• Influence others more effectively using the L.U.M.I.N.A™ Framework
• Navigate challenging conversations with clarity and professionalism
• Communicate ideas clearly and concisely in meetings and discussions
• Speak with greater confidence and presence
• Build stronger workplace relationships through better conversations
• Influence others more effectively using the L.U.M.I.N.A™ Framework
• Navigate challenging conversations with clarity and professionalism
Outline
Module 1: Why Communication Breaks Down at Work
• Common communication pitfalls
• Why good ideas don’t always get heard
• The gap between intention and impact
Module 2: Introducing the L.U.M.I.N.A™ Framework
A practical tool to communicate with clarity, connection, and influence
• L – Listen Actively
• U – Understand Perspectives
• M – Mirror & Acknowledge
• I – Influence with Intention
• N – Navigate Conversations
•A – Align for Action
Module 3: Speaking with Clarity & Confidence
• Structuring your thoughts in the moment
• Avoiding rambling and over-explaining
• Speaking in a way that is easy to follow and impactful
Module 4: Communicating to Influence, Not Just Inform
• Applying L.U.M.I.N.A™ to real workplace scenarios
• Tailoring your message to different stakeholders
• Moving conversations towards outcomes
Module 5: Handling Real Workplace Conversations
• Speaking up in meetings with confidence
• Managing disagreements and difficult conversations
• Strengthening day-to-day working relationships
Key Takeaway
• Walk away with a clear, actionable framework for confident, impactful communication
• Learn to speak with clarity, authority, and influence in any workplace scenario
• Gain strategies to engage, persuade, and inspire colleagues or stakeholders
• Build a personal communication toolkit for ongoing improvement
• Apply the framework across different areas of life to strengthen relationships and influence
• Common communication pitfalls
• Why good ideas don’t always get heard
• The gap between intention and impact
Module 2: Introducing the L.U.M.I.N.A™ Framework
A practical tool to communicate with clarity, connection, and influence
• L – Listen Actively
• U – Understand Perspectives
• M – Mirror & Acknowledge
• I – Influence with Intention
• N – Navigate Conversations
•A – Align for Action
Module 3: Speaking with Clarity & Confidence
• Structuring your thoughts in the moment
• Avoiding rambling and over-explaining
• Speaking in a way that is easy to follow and impactful
Module 4: Communicating to Influence, Not Just Inform
• Applying L.U.M.I.N.A™ to real workplace scenarios
• Tailoring your message to different stakeholders
• Moving conversations towards outcomes
Module 5: Handling Real Workplace Conversations
• Speaking up in meetings with confidence
• Managing disagreements and difficult conversations
• Strengthening day-to-day working relationships
Key Takeaway
• Walk away with a clear, actionable framework for confident, impactful communication
• Learn to speak with clarity, authority, and influence in any workplace scenario
• Gain strategies to engage, persuade, and inspire colleagues or stakeholders
• Build a personal communication toolkit for ongoing improvement
• Apply the framework across different areas of life to strengthen relationships and influence
Who should attend
• Working professionals at all levels
• Individuals who want to communicate more clearly and confidently
• Anyone looking to improve how they express ideas, influence others, and present themselves at work
• Individuals who want to communicate more clearly and confidently
• Anyone looking to improve how they express ideas, influence others, and present themselves at work
Methodology
• Experiential Learning: Real-play scenarios, peer coaching, and guided facilitation
• Self-Discovery: Gain insights into your communication habits and blind spots
• Practical Framework: Apply the L.U.M.I.N.A™ Framework for immediate use at work
• Self-Discovery: Gain insights into your communication habits and blind spots
• Practical Framework: Apply the L.U.M.I.N.A™ Framework for immediate use at work
Testimonial
"Great lively session with Hazel who was very knowledgeable on the subject."
"Wonderful session. Definitely a need to level up your communication skills."
"I’ve always been a very socially awkward person who tended to avoid people but this workshop helped me to step out of my comfort zone and allowed me to discover that I wasn’t that bad at speaking to a large audience or at interviews at all. I also learned more about myself in the process."
"Wonderful session. Definitely a need to level up your communication skills."
"I’ve always been a very socially awkward person who tended to avoid people but this workshop helped me to step out of my comfort zone and allowed me to discover that I wasn’t that bad at speaking to a large audience or at interviews at all. I also learned more about myself in the process."
Hazel Tan's Profile
ICF-Associate Certified Coach | ACLP-Certified Trainer | Speaker
Hazel Tan brings over a decade of experience in corporate communications, public relations, and marketing, combined with her current work in coaching and training, to deliver highly practical and relevant workshops for working adults.
As Co-Creator of Growth Luminance, Hazel partners with organisations such as e2i and WSG to deliver programmes focused on workplace communication, mental resilience and personal effectiveness. She also serves as an Associate Coach with e2i, supporting jobseekers and professionals in career transitions, resume development and interview preparation. This ongoing engagement provides her with deep, real-time insight into the challenges faced by today’s workforce.
Hazel specialises in bridging communication skills with mindset and behaviour, helping participants not only express themselves clearly, but also navigate workplace dynamics with confidence and authenticity. Her workshops are highly experiential, incorporating real-play scenarios, guided facilitation, and practical tools such as her L.U.M.I.N.A™ Framework, which participants can apply immediately at work.
Known for her engaging, heartfelt delivery and strong facilitation presence, Hazel creates safe and impactful learning environments that enable meaningful growth and lasting behavioural change.
Areas of Expertise:
Workplace Communication | Difficult Conversations | Mental Resilience | Personal Effectiveness | Career Development
Hazel Tan brings over a decade of experience in corporate communications, public relations, and marketing, combined with her current work in coaching and training, to deliver highly practical and relevant workshops for working adults.
As Co-Creator of Growth Luminance, Hazel partners with organisations such as e2i and WSG to deliver programmes focused on workplace communication, mental resilience and personal effectiveness. She also serves as an Associate Coach with e2i, supporting jobseekers and professionals in career transitions, resume development and interview preparation. This ongoing engagement provides her with deep, real-time insight into the challenges faced by today’s workforce.
Hazel specialises in bridging communication skills with mindset and behaviour, helping participants not only express themselves clearly, but also navigate workplace dynamics with confidence and authenticity. Her workshops are highly experiential, incorporating real-play scenarios, guided facilitation, and practical tools such as her L.U.M.I.N.A™ Framework, which participants can apply immediately at work.
Known for her engaging, heartfelt delivery and strong facilitation presence, Hazel creates safe and impactful learning environments that enable meaningful growth and lasting behavioural change.
Areas of Expertise:
Workplace Communication | Difficult Conversations | Mental Resilience | Personal Effectiveness | Career Development
