| Event Profile | |
| Class/ Online | Classroom |
| Date | 9 December 2026 |
| Time | 9am to 5pm |
| Venue | Holiday Inn Atrium Singapore (Halal Certified) 317 Outram Road Singapore 169075 |
| Fee | 9% GST will apply SGD 550.003 & above: SGD530.00 each For Member SGD 522.5 3 & above: SGD503.5 each |
| Note | Two tea breaks and buffet lunch will be served. Limited complimentary car parking coupons are available upon request. |
| Other Date(s) | 1) 17 Jun 2026 2) 23 Sep 2026 |
| Trainer | |
| Activity | |
| You may reach us via T: 6204 6214 E: info@ccisg.com Alternatively, you may send below details to register Contact Person Company (optional), Name, Job Title, Mailing Address, Tel, Email Participant(s) Name, Job Title, Email | |
Recognise the signs, start the conversation, and make a real difference
A colleague who is struggling will not always ask for help. They may withdraw, make uncharacteristic mistakes, or simply seem unlike themselves. The person best placed to notice is often not a manager or HR professional, but someone who sits beside them every day. This practical one-day workshop equips participants with essential knowledge of common mental health conditions, the skills to spot early warning signs, and the confidence to have a supportive conversation that could genuinely make a difference. No clinical background is needed, just a willingness to show up for someone who needs it.
A colleague who is struggling will not always ask for help. They may withdraw, make uncharacteristic mistakes, or simply seem unlike themselves. The person best placed to notice is often not a manager or HR professional, but someone who sits beside them every day. This practical one-day workshop equips participants with essential knowledge of common mental health conditions, the skills to spot early warning signs, and the confidence to have a supportive conversation that could genuinely make a difference. No clinical background is needed, just a willingness to show up for someone who needs it.
Objective
By the end of this workshop, participants will be able to:
- Describe common mental health conditions including depression, anxiety, and burnout and how they present at work
- Recognise cognitive, emotional, physiological, and behavioural signs of distress in a colleague
- Understand different coping patterns using the Brief COPE framework
- Apply active listening skills to engage a colleague in a supportive, non-judgmental conversation
- Use effective questioning, reflection of feelings, and paraphrasing to demonstrate genuine understanding
- Know when and how to guide a colleague toward professional support
Outline
Why Mental Health at Work Matters
• Prevalence of mental health conditions and why the workplace is often where distress first shows up
• Reducing stigma: understanding mental health as a health condition, not a personal failing
Common Mental Health Conditions
• Depression: what it looks like, what causes it, and why people cannot simply snap out of it
• Anxiety and OCD: symptoms, patterns, and workplace impact
• Burnout: when work stress is too much
• Suicide and self-harm: how to recognise risk and what to do
Understanding Coping Patterns
• Problem-focused, emotion-focused, and avoidance coping styles
• Brief COPE self-assessment: understanding your own coping toolkit
• What good coping looks like and how to support others in broadening theirs
Spotting Signs of Distress
• Cognitive, emotional, physiological, and behavioural warning signs
• How to start a conversation: observations without assumptions
Active Listening Skills
• Physical attending and creating a safe space for conversation
• Verbal and non-verbal encouragers
• Effective questioning: open, feeling, thinking, elaboration, and clarification questions
• Reflection of feelings and paraphrasing to show empathy and check understanding
Supporting and Following Up
• Responding styles to avoid: advising too quickly, diverting, minimising
• Guiding a colleague toward problem-solving and available resources
• How to follow up without overstepping boundaries
• Knowing when to involve a professional or escalate
• Prevalence of mental health conditions and why the workplace is often where distress first shows up
• Reducing stigma: understanding mental health as a health condition, not a personal failing
Common Mental Health Conditions
• Depression: what it looks like, what causes it, and why people cannot simply snap out of it
• Anxiety and OCD: symptoms, patterns, and workplace impact
• Burnout: when work stress is too much
• Suicide and self-harm: how to recognise risk and what to do
Understanding Coping Patterns
• Problem-focused, emotion-focused, and avoidance coping styles
• Brief COPE self-assessment: understanding your own coping toolkit
• What good coping looks like and how to support others in broadening theirs
Spotting Signs of Distress
• Cognitive, emotional, physiological, and behavioural warning signs
• How to start a conversation: observations without assumptions
Active Listening Skills
• Physical attending and creating a safe space for conversation
• Verbal and non-verbal encouragers
• Effective questioning: open, feeling, thinking, elaboration, and clarification questions
• Reflection of feelings and paraphrasing to show empathy and check understanding
Supporting and Following Up
• Responding styles to avoid: advising too quickly, diverting, minimising
• Guiding a colleague toward problem-solving and available resources
• How to follow up without overstepping boundaries
• Knowing when to involve a professional or escalate
Who should attend
This workshop is designed for any employee who works alongside others and wants to be better equipped to support a colleague in need. It is especially valuable for peer support volunteers, mentors, team members in close-knit or high-stress environments, and anyone in a people-facing role, across all industries.
Methodology
This workshop uses a blend of short expert presentations, group discussions, the Brief COPE self-assessment, Burnout Assessment Tool, video case studies, written reflection exercises, and extensive role-play practice with guided debrief. Scenarios are drawn from realistic workplace situations to build genuine confidence and skill.
Testimonial
“This course very relevant for middle managers like myself. They should open up more runs for this course.”
Manager, Public Service Agency
“The session is really helpful with the practical scenarios, which helps to emphasize how difficult it can be engaging officers. At the same time, Ms Erin also have the ability to break the ice effectively with participants and break downcomplex theories to simple and applicable contexts for us.”
Manager, Public Service Agency
Manager, Public Service Agency
“The session is really helpful with the practical scenarios, which helps to emphasize how difficult it can be engaging officers. At the same time, Ms Erin also have the ability to break the ice effectively with participants and break downcomplex theories to simple and applicable contexts for us.”
Manager, Public Service Agency
Tham Yining Erin's Profile
Erin is an organisational psychologist and ICF-certified coach with over 14 years of applied experience in psychological training and organisational development. She previously served as a Principal Psychologist with the Singapore Police Force (2012–2023), where she partnered with leaders to address workplace challenges across resilience, leadership, operational readiness, and organisational diagnostics.
Erin brings deep expertise in leadership development, team dynamics, psychological safety, and employee wellbeing. She has designed and delivered impactful programmes in coaching, counselling skills, supervisory care, and crisis response, while also leading large-scale initiatives such as employee engagement surveys and assessment centres for senior leaders. Her work includes advising leaders on culture, performance management, and organisational effectiveness.
Her training style is practical, interactive, and grounded in real-world experience, enabling participants to better understand people, navigate complexity, and apply skills effectively in their day-to-day roles.
Erin holds a Master of Science in Organisational Psychology (Distinction) from the University of Manchester and a Bachelor of Social Science (Psychology) from Singapore Management University.
Erin brings deep expertise in leadership development, team dynamics, psychological safety, and employee wellbeing. She has designed and delivered impactful programmes in coaching, counselling skills, supervisory care, and crisis response, while also leading large-scale initiatives such as employee engagement surveys and assessment centres for senior leaders. Her work includes advising leaders on culture, performance management, and organisational effectiveness.
Her training style is practical, interactive, and grounded in real-world experience, enabling participants to better understand people, navigate complexity, and apply skills effectively in their day-to-day roles.
Erin holds a Master of Science in Organisational Psychology (Distinction) from the University of Manchester and a Bachelor of Social Science (Psychology) from Singapore Management University.
